dx win Privacy Policy

1.1 — Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Residential address

1.2 — Account and Transaction Information

• Username and encrypted password
• Deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, or bank account number)
• Betting history, gaming activity, and bonus usage records
• VIP level and rewards information

1.3 — Technical Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Login times, session duration, and navigation patterns
• Information collected through cookies and similar technologies

2.1 — Information You Provide Directly

You provide information directly to us when you register an account on dx win, submit documents for KYC verification, contact the support team, or take part in promotional offers. This information is collected on the basis of your consent.

2.2 — Automatically Collected Information

While you use the platform, our servers automatically log certain technical information. This includes IP address, login date and time, pages and features used, and error reports. This information is used to ensure the security and performance of the platform.

2.3 — Information Received from Third Parties

We may also receive information from payment processors, identity verification service providers, and fraud prevention services. Such information is always received under a lawful agreement and within the applicable legal framework.

3.1 — Account Management and Service Delivery

• Account registration, verification, and maintenance
• Processing deposits and withdrawals, and maintaining transaction records
• Managing bonuses and promotional offers
• Processing customer service requests

3.2 — Security and Fraud Prevention

• Detecting suspicious activity and protecting accounts
• Preventing multiple accounts or unauthorised activity
• Complying with anti-money laundering (AML) policy
• Maintaining the integrity of the platform

3.3 — Ensuring Responsible Gaming

dx win is committed to responsible gaming. By analysing your gaming patterns, we can identify potentially problematic behaviour and provide the necessary support. Full details are available on the Responsible Gaming page.

3.4 — Service Improvement

By analysing user experience, we improve the platform, develop new features, and raise the quality of existing services. Information used for this purpose is generally processed in aggregated and anonymised form.

4.1 — Technical Security Measures

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information stored using strong encryption algorithms
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular security audits and vulnerability assessments

4.2 — Data Retention Period

Your information is retained for as long as your account remains active. After an account is closed, some information may be kept for the period required to meet legal obligations, resolve disputes, and enforce agreements. Once that period ends, information is securely deleted or anonymised.

4.3 — Administrative Controls

Only authorised staff may access your information, and only when required for a specific purpose. All staff receive privacy training and work under strict confidentiality agreements.

5.1 — Service Provider Partners

We work with trusted partners to provide payment processing (bKash, Nagad, Rocket, or bank transfer), identity verification, and technology infrastructure services. They are given access only to the information needed to perform their specific tasks and are bound by confidentiality obligations equivalent to this Policy.

5.2 — Legal Obligations

We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. Any such disclosure is always limited to the minimum information necessary.

5.3 — Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify users in advance, and the new entity will be required to maintain equivalent protections under this Policy.

6.1 — Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, managing security tokens, and saving language preferences. Disabling them will prevent the platform from working properly.

6.2 — Performance and Analytics Cookies

These cookies help us understand how users are using the platform. The information collected is aggregated and anonymised, and is used to improve platform performance.

6.3 — Cookie Controls

You can control or disable most cookies through your browser settings. Note, however, that disabling essential cookies may affect your experience on the platform.

7.1 — Right of Access

You have the right to request details of what information we hold about you. This request can be made through our support channels, and we are required to respond within a reasonable time.

7.2 — Right to Correction

You have the right to request correction of any inaccurate information. Some details can be updated directly in your account profile; other changes require assistance from the support team.

7.3 — Right to Deletion

In certain circumstances you have the right to request deletion of your information. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or legitimate business requirements.

7.4 — Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly marketing communications. You may opt out of promotional messages at any time.

9.1 — Payment Data Encryption

Every transaction made via bKash, Nagad, Rocket, or bank transfer is protected by end-to-end encryption. Your mobile banking PIN or bank password is never stored by us under any circumstances.

9.2 — Minimal Data Retention Policy

Only the information strictly necessary to process a transaction is retained. Masked versions are used instead of full payment account numbers. Transaction records are kept for a set period as required by legal obligations.

9.3 — Fraud Detection

We operate an automated fraud detection system to keep your account secure. If unusual transactions or login attempts are detected, we will alert you immediately and take steps to protect your account if necessary.